Shipping & Returns

Last updated: September 27, 2026

Here's how shipping works, and what to do if something isn't right.

60-Day Adventure Guarantee: if you're not completely happy with your purchase, email us within 60 days for free returns and a full refund, no questions asked.

Shipping

The shipping cost for your address is always shown at checkout before you pay.

You can choose any country listed in the checkout address form. If yours isn't there, email us and we'll see what we can do.
As soon as your order ships, we email you. If you have an account, you can also see your orders any time in Account › Orders.
Orders sent outside the United States may be charged import duties or taxes by the destination country. Those are set by your country and paid on delivery.
The Globetrotter Club and extra storage are digital, so they don't ship. They're ready to use in your account (a Club added to a pin order starts when you set up your first pin; a Starter Bundle's Club year starts when you order, plus 5 free days for shipping).

Returns and refunds

Email us at [email protected] within 60 days of receiving your order. Include your order number (it's in your confirmation email) and what you'd like to return.
We'll reply with how to send it back. We cover the return shipping.
Once it's on its way back, we refund the full price of the returned items to your original payment method. Banks usually take 5 to 10 business days to show it.

Pins you've already set up are fine to return. We'll reset them.

Damaged, missing or wrong items

If something arrives damaged, is missing, or isn't what you ordered, email us a photo and your order number. We'll send a replacement or refund you, whichever you prefer, at no cost to you. You don't need to wait for the 60-day window for this.

Lost packages

If tracking hasn't moved for a while or says delivered but you can't find it, email us. We'll check with the carrier and, if it's lost, make it right with a replacement or a refund.

Globetrotter Club refunds

Club memberships have their own 60-day money-back guarantee, and you can cancel anytime in Account › Membership. The details are in our Terms of Service.

Questions?

Email [email protected] or see our Contact page. We're a two-person business and we answer every message ourselves.